Lack of training or preparation of supporters:
There appears to be a gap with regards to adequate training and preparation of personnel. Volunteers and staff are often ill prepared for the mismatch between expectations of what they thought a role supporting others in recovery entailed and the reality. They may be unaware of the potential risks, how to safeguard their well-being and increase their satisfaction from the role.
More time needs to be taken on induction to help people get a cultural understanding of the situation. They are unprepared for the level of anger they experience when they go into the community. Greg Ireton – Advisor, Victorian Government